Refund policy

Refund Policy

We stand behind RoboSwitch with a 30-day money-back guarantee. If it doesn't make your nights easier, contact us within 30 days of delivery at support@roboswitch.store and we'll help you return it for a full refund — no hassle.

To be eligible for a refund, please send the device and remote back to us in working order. Once we receive your return, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Defective Items
If your order arrives damaged or isn't working correctly, contact us right away at support@roboswitch.store with your order number and a photo or short video of the issue, and we'll send a replacement or refund at no extra cost to you.

Late or Missing Refunds
If you haven't received your refund yet, first check your bank or payment provider — it sometimes takes a few business days for a refund to officially post. If you've done this and still haven't received your refund, contact us at support@roboswitch.store.